Refund policy

Due to the nature of our products (offering non-tangible digital products), we DO NOT offer refunds once the product is sent and downloaded because it is not possible to “return” the product and ensure that the product is no longer used.

We reserve the right to refuse any refund requests.

We DO NOT refund for compatibility problems. If you have, for example Ableton live 9 instead of 10. It is your responsibility to know your software. We are not responsible for products that does not function properly if your system doesn`t meet the product’s requirements. All our products are tested and guaranteed to work.

We provide examples of the products you are purchasing. You are responsible for ordering the correct product. We cannot exchange your products if you bought the wrong one.

However, we want you to be 100% satisfied with your purchase. If you are having issues with the files, if you need technical support, or did not receive your purchase, please email us at office@abletontemplateshub.com to resolve the problem!

You do not have the right to cancel an order once the Product has been downloaded. There isn’t a refund for downloadable products.

We cannot refund you any money after you have accessed the sounds.

Further, AbletonTemplatesHub does not refund products, if:
You no longer need the purchased product.
You have already downloaded the product.
You found another product you like better or you’ve changed your mind.
You cannot use the product due to hardware limitations
You cannot use the product due to software limitations
You cannot use the product due to insufficient knowledge/know-how
We do not make any guarantees for product use with cracked or illegally downloaded software.
All bundle offers are sold on an ‘as-is’ basis. No refunds will be entertained.

 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your customer account before the withdrawal period expires.

Upon withdrawal, we will reimburse all payments received from you, without undue delay and no later than 14 days from the day we receive your withdrawal request.

Note: By completing your purchase of digital content, you acknowledge that delivery begins immediately and that you lose your right of withdrawal once the download has started, in accordance with Article 16(m) of the EU Consumer Rights Directive.